Page 28 - SmitCare Web Catalogue 2023

Terms and Conditions of Trading
Minimum Order Value: £10 (nett goods value)
Pricing and Specifications:
All Goods in this catalogue are subject to being unsold and alteration in price or
specification without prior notice. Prices in this catalogue refer to single units. In some
instances the units are only supplied at this price in pre-packaged dispatch quantities.
Value Added Tax is not included in the price list and will be charged at the appropriate
rate on invoice (goods plus carriage and handling). Certain items are allowable
for zero VAT rating. Charities may benefit from this provided the relevant VAT
Zero Rate Certificate is completed and the goods are allowable for zero rating by
H.M. Customs and Excise. Certificates are available from SmitCare on request.
Measurements and Weights:
Where stated are approximate and are not meant to be exact.
Copyrights where applicable are shown.
Carriage & handling: Orders of £150 or over (nett value) carriage paid U.K. mainland
only except postcodes listed in Appendix 1 below, where carriage charges attract 100%
surcharge. Orders to U.K. mainland with a goods value below £150 will be subject to an
£8.50 charge (Appendix 1 surcharge applies) to cover administration, packing and carriage.
All deliveries to Northern Ireland will be subject to an £8 consignment charge; orders
of £150 or over will be carriage paid, with orders under £150 charged at cost, with a
minimum of £8.50. It is an H.M Customs requirement that VAT is charged on Carriage
& Handling. All other countries and off-shore islands, including Channel Islands and
Isle of Man, ex-warehouse at cost.
Forwarding: By a National Carrier or by Post at our discretion. Next day service available
at £14.50 for 1st carton plus £4.50 per carton thereafter U.K.
Mainland only (see Appendix 1 opposite). N.B. This charge is applicable irrespective of
order value and should be arranged by 12 noon on day of despatch. Goods are normally
despatched within 5 working days from receipt of order and delivered within the next 5
days.
Payment: Approved credit accounts 30 days from date of invoice.
Appendix 1: Postcodes where 100% surcharge applies: HS1-9, IM, IV1-49, IV51-56,
KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH17-26, PH30-44, TR21-25, ZE1.
Carriage paid if oder value over £300.
Receipt of Goods:
All packages must be checked on arrival for damage and appropriately signed for.
Should there be cause to raise a claim our offices must be notified within 24 working
hours of the delivery. Carriers will not consider claims outside these parameters. Should
examination not be possible on receipt, goods should be signed for unexamined
or refused.
All Claims must be notified by telephone and confirmed in writing within 3 days.
This is vitally important as any claim is made on the purchasers’ behalf.
Booked Deliveries If customers require deliveries booked-in there will be a charge
levied in addition to applicable carriage charges at carriers cost.
Damage: Any parcels must be signed for as above. If you are unable to check
the contents on delivery the consignment must be signed for as ‘unexamined’
and any damage notified within 24 hours.
Discrepancy: Shortages on delivery must be notified within 3 days of delivery.
Loss: Non-delivery of goods must be notified within 10 days of Invoice /Advice Note date.
Returns: Please telephone our Customer Services department if you wish to
return goods. We reserve the right to charge a handling fee of 10% on goods ordered
in error. Goods will only be eligible for credit if they are in boxed, resaleable condition.
Return carriage costs of incorrectly ordered goods is at the expense of the customer.
SmitCare is an Equal Opportunities employer.

Hours of Business: Monday to Friday 9am - 5pm